Terms and Conditions of Service
Explore Engage Executive
Version 2.2 | Effective 31 August 2026.
Provider: Rick Miller Limited, trading as Miller Health
CompanyNo. 08309040 | ICO Reg. ZA104889
Registered officeOffice 2, The Reach, 687 to 693 London Road, Westcliff-on-Sea, Essex, SS0 9PA
Contacthello@millerhealth.london | www.millerhealth.london
Clause 1
Introduction
1.1 These Terms and Conditions, together with your Service Confirmation and signed Consent to Treatment Form, form the legally binding agreement between you (the Client) and Rick Miller Limited, trading as Miller Health (Miller Health, we, us).
1.2 By booking, paying for, or commencing any Miller Health programme, you confirm that you have read, understood and accepted these Terms. They apply to the exclusion of any other terms, except those rights you have under United Kingdom (UK) consumer law that cannot lawfully be excluded.
1.3 These Terms cover our core programmes, Explore, Engage and Executive, together with any associated diagnostic testing, follow-up consultations and digital tools provided by us.
1.4 Consumer clients. These Terms are written for clients who contract with us as consumers, that is for purposes wholly or mainly outside any trade, business, craft or profession. If in future we offer Services to business clients, we will agree separate terms with them.
Clause 2
Definitions
Acceptance Date means the date on which we issue your Service Confirmation.
Applicable Law means the law of England and Wales and applicable professional standards, including the Data Protection Act 2018, UK General Data Protection Regulation (UK GDPR), the Health and Care Professions Council (HCPC) Standards of Conduct, Performance and Ethics, and the British Dietetic Association (BDA) Code of Professional Conduct.
Charges means the fees payable for the Services as set out in your Service Confirmation.
Consent Form means the Miller Health Consent to Treatment Form you sign before commencing Services.
Engage Term means the initial 12-week term for the Engage programme, as set out in clause 4.
Executive Term means the fixed 12-month term for the Executive programme, as set out in clause 4.
Practitioner means Rick Miller (MSc, BSc, RD; HCPC Registration DT25651) or any HCPC-registered dietitian, qualified clinician or appropriately credentialed associate engaged by us to deliver any part of the Services.
Premises means Harley Street (Phoenix Hospital Group), King Edward VII's Hospital (54 Beaumont Street, London) or any other clinical location agreed in writing, or secure online consultation.
Service Confirmation means the email or written notice from us confirming the agreed programme, Charges and booking details.
Services means dietetic and nutrition consultations, programme delivery, education, diagnostic test arrangement and interpretation, and any related advice, materials or digital tools provided by us under the Explore, Engage or Executive programmes, or under any other programme or service described in your Service Confirmation. These Terms do not apply to medico-legal or expert witness work, which is provided to instructing solicitors and parties under separate terms of engagement.
Third-Party Provider means any laboratory, clinic, software platform or supplier engaged by you (directly or via us) to deliver elements of the Services, including but not limited to diagnostic testing providers and our client platform.
Clause 3
Our Services
Miller Health provides structured programmes, each with a defined scope, duration and fee. The specific deliverables of your chosen programme are set out in your Service Confirmation.
3.1 [Not used]
The Miller Health Fundamentals programme is not currently offered. Terms for that programme will be published if and when it resumes. Clause numbering is preserved so that references elsewhere in these Terms remain accurate.
3.2 Explore
Explore is a discovery and assessment programme designed to evaluate your current health status, identify priority areas, and produce a personalised nutrition strategy. It typically includes an initial consultation, agreed diagnostic testing (where clinically indicated and accepted by you), interpretation, and a written summary with recommendations.
3.3 Engage
Engage is an ongoing structured nutrition and lifestyle programme delivered over an initial term of twelve (12) weeks (the Engage Term). It includes scheduled review consultations, between-session messaging support during agreed hours, programme materials, and access to our client platform. The Engage programme does not renew automatically. At the end of the Engage Term, you may choose to: (a) purchase a further 12-week Engage programme; or (b) upgrade to Executive. If you do not select an option before the end of the Engage Term, the programme will end and no further Charges will accrue.
3.4 Executive
Executive is a senior-level programme designed for individuals requiring intensive, ongoing personalised support. The initial term is a fixed period of twelve (12) months (the Executive Term). It includes a defined number of consultations, priority access to the Practitioner, comprehensive diagnostic and interpretive work, written reports, and bespoke programme management. The specific deliverables, fee and inclusions are set out in your Service Confirmation. The Executive programme does not renew automatically. At the end of the Executive Term, we will carry out an annual review with you, and the programme continues only if you choose to purchase a further 12-month term.
3.5 Suitability and clinical judgement
We may decline to provide, or may recommend a different, programme if in our clinical judgement the requested Services are not suitable for you, fall outside our scope of practice, or if your condition requires onward referral to another regulated professional. Where this happens before commencement, you will receive a full refund of any sums paid.
Clause 4
Programme Summary
The following summary is for convenience only.
The full terms of each programme are governed by these Terms and your Service Confirmation.
Programme: Explore
Format: Discovery and assessment, with diagnostics and written strategy
Term: One-off programme
After the term: Progress to Engage or Executive
Programme: Engage
Format: Ongoing structured nutrition and lifestyle support
Term: 12-week initial term
After the term: Re-purchase or upgrade
Programme: Executive
Format: Senior programme with priority access and bespoke management
Term: Fixed 12 months
After the term: Re-purchase following annual review
Contents
Charges for each programme, and any included diagnostics, are set out in your Service Confirmation.
Clause 5
Booking, Fees and Payment
5.1 Booking
A binding contract is formed when we issue your Service Confirmation and you have either (a) paid the applicable Charges, or (b) signed a payment authority for recurring or instalment payments. Services do not commence, and we are not obliged to deliver them, until those conditions are met.
5.2 Charges
Charges are set out in your Service Confirmation. All Charges are quoted in pounds sterling and, where applicable, are inclusive of UK Value Added Tax (VAT). Where our Services qualify for medical exemption from VAT under His Majesty's Revenue and Customs (HMRC) rules, this will be reflected in your Service Confirmation. We reserve the right to charge VAT in future where we become VAT-registered or where the VAT treatment of a particular service changes; we will give you not less than 30 days' written notice of any such change.
5.3 Payment methods
Payment may be made by Stripe (debit or credit card), bank transfer, or by such other method as we accept in writing.
5.4 Late payment
If any sum is not paid when due, we may (a) suspend Services, including access to our client platform, until payment is received in cleared funds; (b) charge interest at 2% above the Bank of England base rate, accruing daily; and (c) recover reasonable costs of collection. Continued non-payment for more than 14 days entitles us to terminate the contract under clause 17.
5.5 Diagnostic testing and disbursements
Unless your Service Confirmation expressly includes a specific test, the cost of diagnostic testing (including bloods, DEXA, metabolic testing and any other investigations) is in addition to your programme Charges. We will inform you of the cost and obtain your written or recorded consent before incurring any test cost on your behalf.
5.6 Price changes
We may change our published Charges from time to time. Any change will not affect Services already paid for or invoiced. For Engage and Executive clients, we will give not less than 60 days' written notice of any change to recurring or renewal Charges; you may cancel without penalty before the change takes effect.
Clause 6
Cooling-Off Period
6.1 You have a 14-day cooling-off period during which you may change your mind and cancel. It runs for 14 days from the day after your contract is formed under clause 5.1. This right arises under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which apply where, as is usual with us, your contract is concluded at a distance (for example online, by email or by telephone) or away from our Premises.
6.2 We will provide the information required by those Regulations, including this cancellation right and how to exercise it, in a durable form before your contract is formed. A model cancellation form is available on request, although you may cancel by any clear statement.
6.3 To cancel, tell us by a clear statement before the cancellation period ends, for example by email to hello@millerhealth.london giving your name, booking reference and a statement that you wish to cancel under the 14-day right.
6.4 If you want us to begin providing Services during the cancellation period, you must ask us to do so in writing, including by ticking the relevant box on your Consent Form. You acknowledge that if the Services are fully performed during the cancellation period, at your request, you will lose the right to cancel.
6.5 If you cancel after asking us to begin during the cancellation period, you must pay for the Services actually supplied up to the point of cancellation. That amount will be in proportion to the Services supplied compared with the full contract, and may include consultation time, written work and any diagnostic tests already arranged on your behalf.
6.6 Where a refund is due, we will make it without undue delay and in any event within 14 days of the day on which you tell us you are cancelling, using the same payment method you used, unless you agree otherwise. Where you asked us to begin Services during the cancellation period, we may deduct the proportionate amount payable under clause 6.5 from your refund.
Clause 7
Cancellation, Rescheduling and Refunds
7.1 Missed and late-cancelled consultations
Each programme includes a set number of scheduled consultations. If you need to rearrange a scheduled consultation, please give us at least 24 hours' notice and we will rearrange it within your programme where we reasonably can. If you do not attend a scheduled consultation, or cancel with less than 24 hours' notice, we may treat that consultation as delivered and it may not be rearranged, because the Practitioner's time was reserved for you. We will not do so where you were prevented from attending or giving notice by illness, emergency or other circumstances reasonably outside your control, and we will always deal with you fairly and reasonably. This does not affect your statutory rights, including any cooling-off right under clause 6.
7.2 [Not used]
See clause 3.1.
7.3 Cancelling Explore
Once Explore Services have commenced, including any preparatory work, test arrangement or first consultation, the fee attributable to the Services already supplied or arranged is non-refundable, because that work has been carried out for you. We will refund any portion of the fee that relates to Services not yet supplied or arranged. This does not affect any valid cooling-off right under clause 6 or any cancellation required by law.
7.4 Cancelling Engage
The Engage programme is sold as a single fixed commitment of twelve (12) weeks at a fixed price, which both reflects the resourcing we reserve for you and is the basis on which the price is set. During the Engage Term the programme cannot be cancelled for convenience, and the Charges for the full Engage Term remain payable, save that: (a) nothing affects any valid cooling-off right under clause 6 or any cancellation required by law; (b) where we are able to re-deploy reserved capacity or avoid a cost as a result of your early cancellation, we will give you credit for the amount saved; and (c) we will refund any pre-paid disbursements not yet incurred. After the Engage Term, continuation is optional and at your choice as set out in clause 3.3.
7.5 Cancelling Executive
Executive is sold as a single fixed twelve (12) month engagement at a fixed fee, which is the basis on which the fee is set and the capacity is reserved for you. If you cancel within an Executive Term for convenience, the balance of the fee for the 12-month term remains payable as the agreed price of that engagement, save that: (a) nothing affects any valid cooling-off right under clause 6 or any cancellation required by law; (b) we will give you credit for any costs we are genuinely able to save and any reserved capacity we are able to re-deploy as a result of your early cancellation; and (c) we will refund any pre-paid disbursements not yet incurred. The Executive programme does not renew automatically; at the end of the Executive Term it continues only if you choose to purchase a further 12-month term following the annual review described in clause 3.4.
7.6 Cancellation by us for cause
Where we cancel for clinical, safeguarding or scope-of-practice reasons, you will receive a pro-rata refund of unutilised Charges. Where we terminate for your material breach (for example abusive conduct, non-payment, or refusal to provide accurate health information), no refund is due in respect of the period before termination.
7.7 Pause and freeze (Engage and Executive only)
Engage and Executive clients may, once per Term and on not less than 7 days' written notice, request a pause of up to four (4) weeks for medical or compassionate reasons (such as serious illness, scheduled surgery, hospitalisation or bereavement); we may ask for reasonable evidence. During the pause, access to our client platform may be suspended, and scheduled consultations are deferred. The Engage Term is extended by the duration of the pause.
Clause 8
Practitioner Team and Service Delivery
Miller Health operates a multi-practitioner model. Your programme is delivered by registered dietitians and other appropriately credentialed practitioners (Practitioners) engaged by us. Rick Miller provides clinical leadership and oversight of our service and the protocols behind it, but does not personally deliver the programmes. We remain responsible to you for the Services regardless of which Practitioner delivers them.
We may substitute Practitioners where reasonably necessary (including absence, capacity, or clinical fit). Where a substitution is material to your programme, we will notify you in advance and ensure handover is appropriate.
All Practitioners delivering regulated dietetic services are HCPC-registered or otherwise appropriately credentialed. Where any element of the Services is non-regulated (for example coaching, education or programme administration), this will be made clear to you.
Clause 9
Diagnostic Testing and Third-Party Providers
9.1 Where diagnostic testing is included in or arranged through your programme, we act as your agent in arranging the test with a Third-Party Provider. The Third-Party Provider is responsible for the laboratory work and the accuracy of the analytical result.
9.2 Your results are considered on two levels. First, where your programme includes a medical review, that review is carried out by a registered doctor acting as an independent regulated medical practitioner, under their own professional registration, regulatory obligations, clinical indemnity and consent requirements. The doctor is responsible for the medical review and report. Second, our dietitian assesses and interprets your results, together with any medical review, and may assess, diagnose and treat any dietary and nutritional problems identified and provide the dietary and nutritional management of diagnosed conditions, within their regulated scope of practice as HCPC registered dietitians. This is distinct from, and not a substitute for, the medical diagnosis of disease and medical treatment such as medication or surgery, which remain matters for the reviewing doctor or your own doctor.
9.3 You acknowledge that diagnostic testing and any medical review require us to share necessary personal and health information with the Third-Party Provider and the reviewing doctor for the purpose of arranging, reviewing and interpreting the test. Such sharing is governed by our Privacy Policy.
9.4 Your results, and any review or interpretation we provide, are provided for the purpose of your Miller Health programme and your ongoing care. They do not replace the care of your General Practitioner (GP) or other treating clinicians. Where a result indicates a need for further medical investigation or treatment, we will tell you, recommend referral, and may, with your consent, communicate the result to your GP.
Clause 10
Digital Platforms
Some elements of your programme are delivered via clinician-grade digital platforms (collectively, the Platforms). Use of the Platforms is subject to the relevant provider's own terms and privacy notices. We will share with the Platform provider only the information reasonably necessary to deliver the Services.
You agree to use the Platforms in accordance with their terms, to keep your login credentials secure, and not to share your account with third parties. We are not responsible for outages, downtime or feature changes within Third-Party Provider Platforms, but will use reasonable endeavours to maintain continuity of your programme.
Clause 11
Client Responsibilities
To enable us to deliver Services safely and effectively, you agree to:
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complete and sign the Consent to Treatment Form before treatment commences;
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provide accurate and complete information about your medical history, medications, supplements and any conditions or symptoms relevant to your nutrition care;
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notify us promptly of any material change to your health, medications or circumstances during your programme;
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attend scheduled consultations on time, or give us as much notice as possible if you are unable to attend;
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follow reasonable clinical advice given to you, or discuss promptly with us any reason you cannot;
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keep payment details up to date and ensure agreed payments are honoured;
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treat all Practitioners and support staff with respect; threatening, abusive or discriminatory conduct is grounds for immediate termination.
Clause 12
Clinical Scope and Outcomes
Our dietitians are statutorily regulated health professionals registered with the HCPC. As registered dietitians, they assess, diagnose and treat dietary and nutritional problems, and provide the dietary and nutritional management of diagnosed medical conditions (for example coeliac disease, irritable bowel syndrome or diabetes), within their individual scope of practice, which distinguishes them from nutritionists and other advisers who are not statutorily regulated. Where your programme includes a medical review of diagnostic results, that review is a medical service provided by a registered doctor, as described in clause 9. Our Services are intended to complement, not replace, the care of your GP and other treating clinicians: we do not make the medical diagnosis of disease or provide medical treatment such as medication or surgery, and a doctor's review under clause 9 does not create an ongoing treating-doctor relationship or replace the care of your GP. Where appropriate, we will recommend onward referral to your GP or another regulated specialist.
We use evidence-informed protocols and exercise reasonable clinical skill and care. However, individual outcomes vary, and we do not warrant or guarantee any specific clinical, body composition, biomarker or wellbeing result. Outcomes depend in significant part on factors outside our control, including your adherence to advice, underlying health conditions, and lifestyle.
If you have a serious or complex medical condition (including but not limited to active cancer, severe renal or hepatic disease, eating disorders, or insulin-dependent diabetes), you must disclose this. We may require evidence of GP or specialist consent before commencing or continuing Services.
Clause 13
Communication and Response Times
During scheduled consultations, the Practitioner is dedicated to you. Outside consultations, our standard response window for messages and emails is two (2) UK working days. Engage clients have access to messaging support during agreed hours, with response targets set out in your Service Confirmation. Executive clients receive priority access on terms set out in their Service Confirmation.
We do not provide an out-of-hours emergency service. If you require urgent medical assistance, you must contact NHS 111, attend Accident and Emergency (A&E) or, in life-threatening situations, dial 999 (or the equivalent emergency service in your jurisdiction).
Recording of consultations
Consultations held by video call may be recorded and transcribed so that an accurate summary can be shared with you afterwards. You will always be provided with a copy of any recording when the meeting ends, and you may decline or ask for it to be stopped at any time without affecting your care.
Clause 14
Confidentiality and Data Protection
We are registered with the Information Commissioner's Office (ICO Registration ZA104889) and process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). Full details of how we collect, use, share and retain your personal data are set out in our Privacy Policy at www.millerhealth.london/privacy-policy, which forms part of these Terms.
We treat all clinical information about you as confidential and disclose it only:
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to Practitioners and staff who need it to deliver the Services;
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to Third-Party Providers strictly to the extent necessary to deliver the Services;
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to your GP or other treating clinicians where you have given consent or where we are obliged or entitled to do so under our professional standards;
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where required by law, regulatory body, court order, or to protect the vital interests of you or another person.
Clause 15
Intellectual Property
15.1 All materials, programmes, frameworks, written reports, recordings, content and tools created by or for Miller Health (the Materials) are protected by copyright and other intellectual property rights and remain our property (or that of our licensors). On payment of the Charges, we grant you a non-exclusive, non-transferable, revocable licence to use the Materials for your own personal, non-commercial use in connection with your programme.
15.2 You must not copy, distribute, publish, modify, sell, sublicense or share the Materials with any third party, nor use them to provide services to others, without our prior written consent. This restriction does not affect your right to discuss your own care with your own treating clinicians.
15.3 Recording of consultations. You may make an audio recording of your own one-to-one consultation for your personal use, provided you tell the Practitioner before recording begins and the Practitioner agrees. Any such recording is for your personal, non-commercial use only. You must not publish, broadcast, share or distribute the recording, or any part of it, to any third party, and you must not use it for any commercial purpose, without our prior written consent. You must not record any other client, and you must not record group or cohort sessions, which are governed by clause 11(h). The Practitioner may decline to be recorded, or may pause a recording, where in their judgement recording would compromise clinical care, safeguarding or the privacy of others. We may make our own recordings only with your knowledge and consent, in line with our Privacy Policy. You may also use the copy of any recorded consultation (clause 13) for personal use.
Clause 16
Liability
16.1 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded.
16.2 Subject to that, our total aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with your programme, is limited to the total Charges paid by you in the 12 months preceding the event giving rise to the liability.
16.3 We are not liable for any loss of income, loss of profits, loss of opportunity, loss of data or any indirect or consequential loss. We are not liable for outcomes that depend on your adherence to advice, on Third-Party Providers, or on factors outside our reasonable control.
16.4 All Practitioners delivering Services to you are covered by professional indemnity insurance and public liability insurance appropriate to their scope of practice. Details and certificates are available on request.
16.5 Medico-legal and expert witness work. Medico-legal and expert witness instructions are not provided under these Terms. They are accepted only from instructing solicitors or parties under a separate letter or terms of engagement. In all such work the expert's overriding duty is to the Court under Civil Procedure Rules Part 35, and nothing in any engagement overrides that duty.
Clause 17
Suspension and Termination
We may suspend or terminate Services with immediate effect on written notice if:
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you fail to pay any Charges when due and the failure continues for more than 14 days;
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you provide materially false or misleading information about your health;
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continued provision of Services would be clinically inappropriate or outside our scope;
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you behave abusively, threateningly or in a manner that compromises the safety or wellbeing of any Practitioner or staff;
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you commit a material breach of these Terms which is incapable of remedy or which you fail to remedy within 14 days of written notice;
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you become insolvent, bankrupt or cease to be able to meet your debts as they fall due.
Termination does not affect rights or obligations accrued before termination. Clauses intended by their nature to survive termination (including liability, intellectual property, confidentiality and governing law) continue in force.
Clause 18
Force Majeure
We are not liable for any failure or delay in performing the Services caused by events outside our reasonable control, including illness of a Practitioner, public health restrictions, failure of utilities or telecommunications, acts of government, acts of God, or industrial action. Where such an event occurs, we will use reasonable endeavours to reschedule, substitute or otherwise resume Services as soon as practicable.
Clause 19
Complaints
We take complaints seriously. In the first instance, please email hello@millerhealth.london. We will acknowledge your complaint within 5 working days and respond substantively within 20 working days.
If your complaint is not resolved to your satisfaction, you may escalate to the Health and Care Professions Council (www.hcpc-uk.org), which regulates registered dietitians, or to the British Dietetic Association (www.bda.uk.com) where applicable.
Clause 20
Changes to These Terms
We may update these Terms from time to time to reflect changes in law, regulation or our service offering. The version in force at the date of your Service Confirmation governs your programme. For Engage and Executive clients, we will give not less than 30 days' notice of any material change before it applies to any further term or repeat purchase. If a material change is to your disadvantage, you may cancel the affected Services without penalty by written notice before the change takes effect.
Clause 21
Notices
Notices to us must be sent to hello@millerhealth.london or by post to our registered office. Notices to you will be sent to the email address you provided in your Consent Form. Notice is deemed received the next working day after sending by email, or two working days after posting.
Clause 22
General
22.1 Entire agreement
These Terms, your Service Confirmation, your Consent Form and our Privacy Policy together form the entire agreement between you and us in respect of the Services. Nothing in this clause limits or excludes any liability we may have for a statement made fraudulently, or for a misrepresentation on which you reasonably relied, or any of your rights under consumer law that cannot lawfully be excluded.
22.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remainder will continue in full force and effect.
22.3 Assignment
You may not assign or transfer your rights under these Terms. We may assign our rights to any successor business, including in the context of corporate restructuring. Any such assignment will not reduce your rights under these Terms.
22.4 Third-party rights
A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
22.5 Waiver
No failure or delay by us in enforcing any right is a waiver of that right.
Clause 23
Governing Law and Jurisdiction
These Terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction to settle any dispute arising out of or in connection with these Terms or your Services. Nothing in this clause deprives you of the protection of any mandatory consumer law of the country in which you are habitually resident, or prevents you from bringing proceedings in the courts of that country where you have a non-excludable right to do so.
Acknowledgment.
By signing the Consent to Treatment Form, you confirm that you have read, understood and accepted these Terms in full.
Rick Miller Limited trading as Miller Health | Company No. 08309040 | ICO Reg. ZA104889 | hello@millerhealth.london